All orders placed on Diamond Sneakers are processed and dispatched within 3 to 5 business days after payment confirmation.
This period allows us to conduct quality checks, prepare packaging, and generate the tracking number before shipping.
The delivery timeframe begins once the order is shipped, i.e., when the tracking number is issued to the customer.
Estimated delivery time for orders to the United Kingdom and Europe is up to 12 business days after dispatch.
This may vary slightly depending on the destination and courier services.
Once your order has been shipped, a tracking number will be sent to your email automatically.
It is the customer's responsibility to monitor the tracking status through the courier’s website or platforms such as 17track.net or ParcelsApp.
Our shipping partners will attempt delivery up to 3 times at the provided address.
If no one is available to receive the parcel, it will be returned to our distribution centre.
In such cases, reshipping will only occur after payment of a new shipping fee.
For any shipping-related questions, feel free to contact our team:
📧 Email: suporte@diamondsneakers.com.br
📱 WhatsApp (UK): +44 20 3807 8817
