Shipping policy
Shipping Policy – Diamond SNK LTD (Diamond Sneakers)
1. Company Information
Diamond SNK LTD
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 16686749
Support Email: support@diamondsnk.com
Phone: +44 2038 078817
2. Shipping Locations
We currently ship to:
✔ United Kingdom (Mainland & Northern Ireland)
✔ European Union countries
✔ United States & Canada
✔ Brazil and selected international destinations
If your country is not available at checkout, please contact us at support@diamondsnk.com.
3. Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During high-demand periods (Black Friday, Christmas, sales), processing may take an additional 1–2 days.
4. Estimated Delivery Times
| Destination | Standard Delivery | Express Delivery |
|---|---|---|
| United Kingdom | 2–5 business days | 1–2 business days |
| European Union | 5–10 business days | 3–6 business days |
| United States / Canada | 7–14 business days | 4–7 business days |
| Brazil | 10–20 business days | 7–12 business days |
| Other Countries | 10–25 business days | Depends on location |
Delivery time does not include customs delays.
5. Shipping Costs
Shipping fees are calculated at checkout based on:
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Destination country
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Order weight and dimensions
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Shipping method selected (Standard / Express)
Free shipping may apply to select promotions and minimum order values.
6. Tracking Your Order
Once your order is dispatched, you will receive an email with:
✔ Tracking number
✔ Courier name (Royal Mail, DHL, UPS, Correios, etc.)
✔ Link to follow your package
If you do not receive tracking details within 5 days, contact support@diamondsnk.com.
7. Customs, Duties & Taxes
International shipments may be subject to taxes, customs duties, or import fees charged by the destination country.
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These charges are not included in product or shipping prices.
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The customer is responsible for paying any applicable customs fees.
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Failure to pay import fees may result in return or destruction of goods — no refund can be issued in such cases.
8. Wrong Address or Failed Delivery
Please ensure your shipping address is correct at checkout.
We are not responsible for:
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Incorrect or incomplete shipping addresses
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Missed deliveries due to absence of recipient
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Unclaimed packages returned to us
If a package is returned due to an incorrect address, the customer may be charged for re-shipping.
9. Lost or Delayed Packages
Your package is considered lost if it has not arrived within:
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15 business days (UK)
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25 business days (International)
In cases of late or lost deliveries, please contact us. We will:
✔ Open an investigation with the courier
✔ Offer replacement or refund where applicable
10. Damaged Orders
If your item arrives damaged:
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Take photos of the packaging and product
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Contact us within 7 days of delivery at support@diamondsnk.com
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We may offer a replacement, store credit, or refund after verification
11. Contact Us
For any shipping or delivery questions:
Diamond SNK LTD
Support Email: support@diamondsnk.com
Phone: +44 2038 078817
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom