At Diamond Sneakers, we comply fully with the UK’s Consumer Contracts Regulations . This page explains your rights and how we handle returns, exchanges, and refunds.
If you are purchasing from within the United Kingdom, you have the legal right to cancel your order within 14 calendar days of receiving the goods, for any reason and without justification.
To be eligible for a return, your item must be:
In the same condition you received it — unworn, unused,
With original tags and packaging,
Accompanied by a receipt or proof of purchase.
To request a return, please email our customer service at:
📧 suporte@diamondsneakers.com.br
📱 WhatsApp UK: +44 20 3807 8817
Once your return is approved, we will send:
A return shipping label,
Complete instructions for sending your item back.
⚠️ Please do not return any items without prior approval, as unauthorised returns will not be accepted.
Returns should be sent to the following UK address:
Diamond Sneakers – Returns
275 New N Rd, PMB 3038
LONDON, N1 7AA
United Kingdom
Please inspect your order upon delivery and contact us immediately if:
The item is defective or damaged,
You received the wrong item.
We will evaluate the issue and make it right as quickly as possible.
We do not accept returns for the following:
Perishable items (e.g. food, flowers, plants),
Personal care products (e.g. beauty or hygiene items),
Custom or personalised items,
Hazardous materials, flammable liquids or gases,
Sale items or gift cards.
If you’re unsure whether your item is returnable, please contact us before ordering.
If you want to exchange an item, the fastest method is:
Request a return of the item you have,
Once accepted, make a new purchase for the replacement item.
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed back to your original payment method within 10 working days.
Please note that your bank or credit card provider may require additional time to post the refund.
If more than 15 working days have passed since your refund was approved, please contact us.
📧 suporte@diamondsneakers.com.br
📱 WhatsApp: +44 20 3807 8817
