FAQ

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How do I track my order?

Once your order has been dispatched, you will receive a tracking number via email. Simply use this number on our [Order Tracking Page] to follow the latest updates on your shipment's journey.

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What payment methods are accepted?

We accept a wide range of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other internationally accepted payment options.

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Is there a warranty on your products?

Absolutely. In addition to the manufacturer’s warranty, Direct Offers provides a 30-day satisfaction guarantee on all our products. If you're not fully satisfied within the first 7 days of receiving your item, you may return it for a full refund or exchange. Please refer to our Returns & Exchanges page for full details and instructions.

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What is your free return policy?

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, free of charge.

To ensure a smooth and efficient return process, please ensure items are unused, in their original packaging and condition. For full instructions, visit our Returns & Exchanges page.

About Us

We started Diamondsnk here in Prato with a simple idea: shoes should look beautiful and feel effortless to wear. Each pair we choose or create is made with care, from the materials to the fit, so they become the ones you keep by the door and reach for every day.

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    Shipping & Delivery

    Free shipping. Receive your order quickly at your home, and also for free!
    Tracking sent by Email.

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    Easy Returns & Fast Refunds

    Returns are accepted within 30 days of delivery; refunds are issued to the original payment method within 10 business days.

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    Support & Response Time

    Support Hours: Mon-Fri : 09:00–17:00 (GMT+1)

    Response: Within 1 business day